RLT Level 1 FAQ

Q: What is the upcoming live call schedule?

All calls are at 11am ET/10am CT/9am MT/8am PT* and last one hour. Please note that the calls are not consecutive. You can add the calls to your Google calendar through this link.

Call One: Wednesday, June 5th, 2019
Call Two: Wednesday, June 19th, 2019
Call Three: Wednesday, June 26th, 2019
Call Four: Wednesday, July 10th, 2019
Call Five: Wednesday, July 17th, 2019

*click here for a time converter

Q: How do I access the membership site?

To log in, go to https://relationallife.mykajabi.com/ .

If you forgot your password, click the “forgot your password?” link. (See below)

Click “view product”.

Click on any module tab along the top to view. Downloads are available on the bottom of the left column of each teaching segment.

Q: How do I join the live webinars?

You will get an email from “Tech Support” one week, one day, and one hour before each call. Simply click on the link in the email to join the call, or follow the instructions to join by phone.

 Click here for Zoom’s instructions on viewing webinars.

Q: If I miss the call, when can I listen again?

We understand you have busy schedules and live in many different time zones, so all the calls will be recorded and transcribed so you can listen to them anytime, as many times as you like. You will also be able to download the calls. The calls are uploaded into the membership, usually within 48 hours.

Q: How long is the course content available on the membership site?

The content stays there for at least a year after the program ends, and you are welcome to download any material you like to save indefinitely.

Q: How do I join the private Facebook group?

You can request to join the Facebook group by clicking here, and then clicking “join group” in the bottom left corner. Since it’s a private group, you’ll have to wait for your request to be approved. If your Facebook name is different than the name you registered with, please contact us at terry@terryreal.com. If you don’t have a Facebook account, you’ll need to create one in order to participate. Once your request has been approved, go to the group and introduce yourself, your interests, and reason for joining this program.

Q: I am having odd display or compatibility issues. How do I fix them?

Make sure to use the latest version of Firefox, Chrome, or Safari and make sure all of your computer updates are installed. DO NOT use Internet Explorer.

Q: How do I cancel my membership?

We’d hate for you to go, but understand life can get busy and situations change. If you are within 21 days of your purchase and would like to cancel, please send an email to terry@terryreal.com with “cancel” in subject line. Please consider sharing your feedback and make sure you provide email that you used for registration if different then email you are using.

Q: Still have other questions?

Please email us at terry@terryreal.com. If this is technical issue (and to best support you), make sure you provide the following information: computer (mac or pc), browser (Firefox, Chrome, Safari, etc..), and url and any screen shot you’d want to share, and of course the issue. We are available Monday through Friday, and will usually respond to you within one business day.