FAQ for Multi-generational Trauma: Healing the Past to Heal the Present

All live calls are now completed. Recordings are available in the membership site upon purchase to be completed at your own pace. CEUs are no longer available for this course.

Q: How do I access the membership site?

To log in, go to https://relationallife.mykajabi.com/ .

If you forgot your password, click the “forgot your password?” link. (See below)

Click “view product”.

Click on any module tab along the top to view. Downloads are available on the bottom of the left column of each teaching segment.

Q: How do I join the live webinars?

You will get an email from “Tech Support” one week, one day, and one hour before each call. Simply click on the link in the email to join the call, or follow the instructions to join by phone.

 Click here for Zoom’s instructions on viewing webinars.

Q: What if I have a question but can’t attend the call live?

You can use this form to submit a question to Terry before the live call.

Q: If I miss the call, when can I listen again?

We understand you have busy schedules and live in many different time zones, so all the calls will be recorded and transcribed so you can listen to them anytime, as many times as you like. You will also be able to download the calls. The calls are uploaded into the membership, usually within two business days.

Q: Are CEUs available for this course?

CEUs are no longer available to purchase. CEUs are available to purchase and obtain up to three months after the conclusion of the last call.

Q: How long is the course content available on the membership site?

The content stays there for at least a year after the program ends, and you are welcome to download any material you like to save indefinitely.

Q: How do I join the private Facebook group?

You can request to join the Facebook group by clicking here, and then clicking “join group” in the bottom left corner. Since it’s a private group, you’ll have to wait for your request to be approved. If your Facebook name is different than the name you registered with, please contact us at terry@terryreal.com. If you don’t have a Facebook account, you’ll need to create one in order to participate.

Once your request has been approved, go to the group and introduce yourself in the Welcome Unit of the group.

Q: I am having odd display or compatibility issues. How do I fix them?

Make sure to use the latest version of Firefox, Chrome, or Safari and make sure all of your computer updates are installed. DO NOT use Internet Explorer.

Q: How do I cancel my membership?

We’d hate for you to go, but understand life can get busy and situations change. If you are within 21 days of your purchase and would like to cancel, please send an email to terry@terryreal.com with “cancel” in subject line. Please consider sharing your feedback and make sure you provide the email that you used for registration if different then email you are using.

Q: Still have other questions?

Please email us at terry@terryreal.com. If this is technical issue (and to best support you), make sure you provide the following information: computer (mac or pc), browser (Firefox, Chrome, Safari, etc..), and url and any screen shot you’d want to share, and of course the issue. We are available Monday through Friday, and will usually respond to you within one business day.

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